This Policy applies as between you, the User of this Web Site and Feaniks Ltd the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
We have summarised the key points in this Privacy Policy
into the list below. A full and more detailed explanation of our approach to
privacy follows the list.
Feaniks takes data protection and data privacy seriously.
Feaniks commits to respecting personal privacy at all times. We understand that
your data is yours and we will take steps to ensure your control over your
data.
1.
When using the Feaniks website we collect some
information about your browsing habits for statistical purposes.
2.
We will request contact details from you in
order to provide you with product demonstrations or resources. We will never
sell your data to third parties.
3.
If you provide us with contact details, we
might contact you about our products or services. Contacting you is lawful
under GDPR under the lawful basis of legitimate interest. You can ask us not to
contact you whenever you want to.
4.
When using our website, you have rights
pertaining to your data, including the right to erasure and the right to a copy
of your data. To exercise those rights, email [dpo@Feaniks.com].
5.
When using one of the Feaniks products, such as
e-learning courses or the Learning Management System; the organisation that you
work for may be the data controller and Feaniks the data processor. In this
case, Feaniks is still committed to its strict standards of data protection and
data privacy. To exercise those rights in those circumstances, you should
contact your organisation’s DPO.
We know that you care about your personal data and how it is used. We understand that you are trusting us with your information and we take that seriously. We work hard to protect your personal data.
We take a proactive approach to user privacy and ensure necessary steps are taken to protect the privacy of users across our website, products, online and offline services, software, apps, tools and other functionality we provide. The processing of your personal data complies with the UK General Data Protection Regulation and all other relevant national laws and requirements for data protection.
This Privacy Notice explains and is meant to help you understand Feaniks’ policies and practices regarding the collection and use of your personal data across our website, products, online and offline services, software, apps, tools and other functionality we provide.
It is important that you read this Privacy Notice together with any other privacy notices we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Notice supplements the other notices and is not intended to override them.
In different contexts, Feaniks acts as both a data processor and a data controller under the GDPR.
● Feaniks as a data processor — When a client uses one of the Feaniks products (including the Learning Management System and others) to process personal data, Feaniks acts as a data processor. As a data processor Feaniks ensures the security and integrity of the data, whilst providing tools for data controllers to adhere with data protection law.
● Feaniks as a data controller — When visiting the Feaniks website or emailing with Feaniks employees, some personal information will be collected for the purpose of correspondence. In addition, for the purpose of fulfilling our contractual obligation to our clients, Feaniks retains some information for key contacts at our clients.
This Privacy Notice is served by Feaniks Limited
(‘Feaniks’). Feaniks is a leading provider of online training.
The UK General Data Protection Regulation (UK GDPR) is the
UK data protection regulation which was updated following Brexit. UK GDPR is
very similar to EU GDPR, which harmonises data protection law across the EU and
strengths the security and protection of personal data.
UK GDPR applies to all organisations operating in the UK
and processing “personal data” of UK residents. Personal data is any
information relating to an identified or identifiable natural person.
Feaniks is headquartered in London, in the United Kingdom.
Feaniks has appointed a data protection officer for you to contact if you have
any questions about Feaniks’ personal data policies or practices. The Feaniks’
data protection officer’s name and contact information is as follows:
Simon Qasir
Tel: 020 3137 2491
This section of the Privacy Notice is for contexts in which
Feaniks acts as a data controller.
The Feaniks website
The primary place where Feaniks acts as a data controller is through its website (
https://feaniks.com/ or
https://feaniks.learnworlds.com/).
Security and encryption
When browsing the Feaniks website, all data is encrypted via SSL/TLS when transmitted between your browser and our servers. This is to ensure that the personal data that you choose to share with us, is only shared with us.
Use of cookies
Cookies are small files saved to the user's device that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server, to provide users with a tailored experience within the website.
We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website, application and training courses and make the most of their features. If you log into the website, application or a training course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.
Our website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their device they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Information collection and use
Except where we specifically ask for information from you, we do not collect personal information. We may collect anonymous information, such as IP addresses and pages viewed, which we use for statistical reporting about the website, applications and courses. We will not disclose any information we collect to any company outside of Feaniks except to help prevent fraud, or if required to do so by law.
Registration forms
You may be asked for limited personal information when you register to demo a course, participate in a webinar or if you want to take advantage of specific services that we offer from time to time. In addition, our website includes contact forms where you can submit your personal details to receive more information.
Feaniks will not sell or rent your personally identifiable information gathered as a result of filling out forms on our site to anyone.
Sub-processors
When acting as a data controller, Feaniks uses third party
sub-processors, such as cloud computing providers and customer support
software, to provide our services. We carefully vet each sub-processor to
ensure that their GDPR safeguards are as stringent as ours. Where appropriate,
we enter into GDPR-compliant data processing agreements with the sub-processor.
Feaniks takes your rights seriously and commits to respecting your privacy at all times. We understand that your data is yours and we will take steps to ensure your control over your data.
The right to be informed
Data subjects have the right to be informed about the collection and use of their personal data. We have published this Privacy Notice to keep you informed as to what we do with your personal information. Feaniks strives to be transparent about how we collect and use your data.
The right to access
You have the right to make a ‘subject access request’ regarding your information. Please contact Feaniks’ [Data Protection] Officer at dpo@Feaniks.com if you wish to access the personal information Feaniks holds about you.
The right to rectification
If the information Feaniks holds about you is inaccurate or incomplete, you have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we shall them notify the third party to rectify the data as well. Please contact us if you need us to rectify your information at dpo@Feaniks.com.
The right of erasure
If you would like Feaniks to erase your personal data and we do not have a legal reason to continue to process and hold it, please contact us at dpo@Feaniks.com.
The right to restrict processing
Pursuant to Article 18 of GDPR, you have the right to ask Feaniks to restrict how we process your data in certain circumstances. If you would like Feaniks to restrict processing of your data, please contact us at dpo@Feaniks.com.
The right to object
Under Article 21 of GDPR, you have the right to object to processing of personal data for the purpose of direct marketing. Feaniks protects your “right to object” to processing for direct marketing purposes. Upon providing us with your personal information, by registration form or otherwise, you will receive an initial communication from Feaniks via email or otherwise giving you the ability to “unsubscribe” from any further direct marketing. All subsequent direct marketing will also contain a link to “unsubscribe” from having your personal data processed for direct marketing purposes.
Feaniks values customer trust. We understand how important
protecting personal data is to our clients, and we ensure that client’s data
remains private and safe. Our clients
entrust us with a wide variety of information about their employees.
Feaniks is committed to helping clients maintain control of
the personal data that they store with us, and provide our clients with tools
to easily comply with GDPR rights requests.
Products where Feaniks acts as data processor
●
Learning management system
●
E-learning courses
● Offline courses
● Online forums
Feaniks would like to contact you, via marketing emails or otherwise, with details of products and services we provide. Feaniks relies on the condition of ‘legitimate interest’ in processing personal data for our marketing activities. The ‘legitimate interest’ condition for processing requires Feaniks to balance our legitimate interest in processing personal data with data subjects’ right to privacy. [You can view our Legitimate Interest Assessment here.]
As part of our legitimate interest assessment, Feaniks believes that individuals who have filled in an online form, requested a demo or otherwise given us their personal data would reasonably expect us to process their data (e.g. store it and call or email them) in order to offer and market products and services offered by the Feaniks Group to them. In every marketing communication, the individual is given the opportunity to choose not to be contacted further by Feaniks.
Feaniks puts appropriate data processing agreements with all of its clients governing the relationship between the clients (acting as a data controller) and Feaniks (acting as a data processor). These agreements facilitate our clients’ compliance with their obligations under GDPR.
Data security
Feaniks is committed to ensuring the security of all of our products. When accessing the Feaniks servers all data is encrypted via SSL/TLS. This is to ensure that data remains secure in transit.
Data hosted within the European Union
All data stored by Feaniks in our products will be stored exclusively in secure hosting facilities located in the UK. Feaniks has a data processing agreement in place with its hosting provider ensuring compliance with UK GDPR. Personal Data is stored and processed in the UK. Personal Data may also be processed within the EEA and/or the EU Commission’s list of countries or territories providing adequate protection for the rights and freedoms of data subjects.
Compliance with rights requests
Feaniks is committed to making GDPR compliance as straightforward as possible for our clients. As a data processor, Feaniks has made preparations to ensure that data controllers can easily comply with rights requests in relation to the data that we hold.
For further information on how your information is used, how we maintain the security of your information, and your rights, please contact us as [set out in the ‘Contact Us’ section of our website].
